Insurance

Insurance is available for a small additional fee of $3, it only needs to be added to your order once and covers all items against loss or damage in transit. 
We strongly recommend that you insure your items to avoid any disappointments, especially for Name Plaque orders.

Damaged plaques will be replaced with the same plaque and name (as per the original purchase order). In the event that the original plaque design is not available, the customer will be offered an alternative plaque design with the original name, or a full refund.

In some cases we may request that the damaged item be returned to us (at our expense) or we may require photographic evidence of the damage to verify the claim.

If uninsured items are damaged in transit, it is the customer's responsibility to contact Australia Post for compensation.

Insurance can be added to your order by clicking on the link in the checkout and adding it to the cart. It is also available as an add-on for some products. You may also purchase it HERE by adding it to your cart and then continue your shopping until you are ready to checkout.

Our VIP Members receive 5% discount off all store purchases every time they shop!
CLICK HERE to sign up - it's free!!